In an increasingly competitive telecommunications environment carriers are offering corporate and government clients customised tariff arrangements, in lieu of traditional standard pricing structures.

Carrier billing systems are struggling to accommodate this flexible tariffing environment with almost every contract being unique in respect to its pricing and billing requirements. Billing errors in excess of 10% are common. At the same time, corporations are increasingly focusing on corporate governance practices including total telecom cost management strategies.

Billing Errors

An ATUG headline stated “Every Telecoms Bill. Worldwide. 10% Wrong!”

We audit bills to identify two types of error:

• billing errors and
• inefficiencies

Inefficiencies are inappropriately provisioned Service and Equipment and incorrectly assigned capping plans.

Our auditing service uses software based tools to analyse carrier softcopy billing records together with client network information to ensure that all services are charged correctly and are being used efficiently. Typical services that we provide in an audit include;

• Collation of multiple carrier softcopy billing record formats into a single consolidated billing database.
• Matching of carrier billed rates against contract rates and generation of rates reconciliation reports.
• Generation and maintenance of end user telecommunication services inventory databases.
• Matching of carrier billed services against end user service inventory database and generation of service reconciliation reports.
• Identification of inefficiently used services.
• On-Site audits of identify services that can be decommissioned

Some of our Telecommunications Audit clients are: