Benchmarking is a service that measures the competitiveness of the pricing of your telecoms services. It is a tool that should be used regularly to negotiate rates with a service provider. You can negotiate rates in:

• a new contract,
• a mid contract or annual review or
• the rollover of an existing contract.

Assuming you are satisfied with your service provider, a contract rollover can be less expensive and time consuming than going to tender and will have minimal impact on business operations. On the other hand, migrating to a new carrier can be a major drain on your technical staff.

Managed Services Benchmarks

Increasingly carriers are differentiating their offerings by providing managed services. Benchmarking of managed services is a specialist activity that requires a deep technical understanding of networks and service level commitments.

This is an activity that cannot be fully addressed by pricing analysts alone, that is why Gibson Quai-AAS uses our in-depth understanding of managed services networks, and leverage the specialist carrier expertise of our consultancy practice to advise on prevailing trends and best practices.

Gibson Quai•AAS offers precisely the benchmarking service that you need to negotiate with confidence. Containing pricing from many of Australia’s top 100 organisations, it uses the most extensive database available. It is independent, accurate, current and most importantly, its outcomes and findings are accepted by all major service providers.

Commercial organisations in the database represent industries including banking, insurance, finance, manufacturing, transportation, retail sales and energy utilities. Government sector organisations include state governments (including Whole of Government and individual agencies) and the Federal government (including individual agencies and clusters of agencies).

Some of our Telecommunications Benchmark clients are: