Leading corporations manage ONLY 60% of telecommunication expenses. Even best in class companies can reduce their Telecommunications expenditure. This is done by adopting a Telecommunications Lifecycle Management solution by controlling all aspects of telecommunications procurement, cost management, invoice processing, rate oversight, plan optimisation and asset management.

Good corporate governance demands that you avoid unnecessary telecommunications expenditure by deploying TEM services.

Gibson Quai•AAS offers a full range of Telecommunications Expense Management Services as follows:

• Negotiate competitive telecoms rates with our carrier contract benchmarking service,
• Audit your bills to identify billing errors and inefficiencies and
• Manage bills and mobile devices on an everyday basis using a fully outsourced solution. Our service is provided using the CommCare™ Family of Services from Tangoe, the world’s leading provider of expense management software and services.

Need more information? Please call an expense management representative as follows:

Group Manager: Jonathan Jones +61 2 8297 4616

Sales and Marketing Director: Barry Hammond +61 2 8297 4692 or

Call our Sydney Office at +61 2 8297 4600.

What are the component services of TEM?

• Sourcing — what users buy and at what price.
• Ordering, provisioning, support — ensuring the use of structured workflows and authorizations for the commissioning and deployment of telecom assets. This may include help desk operations for ordering, provisioning and break/fix depot repair.
• Inventory — scalable, flexible data repository of telecom assets and asset management of mobile devices.
• Invoice management — Invoice reconciliation (that is, invoice, inventory and contract). This includes the receipt of invoices and treasury services for payment.
• Usage — the ability to optimize service contracts, track consumption of telecom assets and allocate them to, for example, business units, departments and individuals.
• Disputes — ensuring the recovery of credits and managing short-pay and no-pay decisions.
• Business intelligence — the ability of departments, such as IT and finance, and of business units to generate data that can be acted on. This is achieved by maximizing the value of information from the supporting TEM service components, and drawing on complementary business applications (for example, ERP, HR and SCM).